Subj:	 Necchi sewing machine disasters
Date:	98-10-25 13:29:15 EST
From:	Amy 


Hello--

I read your site about the "extra" Singer and Necchi sewing machines 
that are always for sale.  While I am ashamed to admit this, I was 
fooled as well.  I hope my story will keep someone else from falling 
victim to the same fate.

I thought I was making an informed decision when I went to the motel 
where the sale was being held.  I knew the cheap teaser model was 
probably a bait and switch, but I didn't really go to purchase that 
one anyway.  I watched the demonstration carefully, went back to the 
site twice to listen and learn, I test drove the machine, and was 
pleased that it would meet my needs at a price I was willing to pay.  
It did wonderful things, such as sewing over great thicknesses, would 
"serge", and was able to go from one fabric to another without 
missing a stitch or changing the tension.

We were told that there was a 100% satisfaction guarantee on the 
machine, and that they would refund the money if we were not 
satisfied, which they did not stand behind.  We were promised 
extensive material on machine use in addition to the instruction 
manual, which we never received.  We were told that the company had a 
help line, and would be able to solve many problems over the phone, 
should they come up, but they were condescending and rude.  Having 
sewn prolifically for over 30 years, owned 6 machines and operated 
over a hundred as an instructor, I felt very comfortable with the 
machine after using it, so I bought a somewhat beefed up model.

When I got the machine home, it NEVER worked properly, right from the 
start. I tried everything I knew to do, and still no luck.  
I called T & R Distributing in Nebraska, who had sold it to me.  They 
were rude and insulting, insisting that it was my problem, and that I 
did not know how to operate the machine.  I was told to send it back 
(on my nickel) and they would look at it.  I called the company in 
Denver from whom T & R gets their machines.  They were more helpful, 
but nothing they told me to try worked.  I made samples of all the 
problems, and sent it to them.  After many weeks, they called and 
said there was nothing wrong with the machine, and that it worked 
beautifully.  They began to get a bit testy when I said that I did 
not want it back, and wanted a new one.  I contacted my credit card 
company, who assisted me in halting the payment until the issue was 
resolved.  

Sadly, the receipt said no refunds, and although there 
were several witnesses besides myself who heard the salesman say 
multiple times that they would refund money if you were not happy 
with the product, I still own a piece of total junk.  It has never 
had good tension, it is very loud and makes an annoying banging noise 
when it is in operation.  It will not sew over layers of fabrics like 
the sample machine did.

While I should have been smarter, they should have been honest.  I'm 
glad there is someone out there who had a good experience, but 
believe me, I will never make this mistake again. 

---Suckered in Colorado---










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