Subj: Singer School Sales Date: 98-09-22 09:48:48 EDT From: singer@tca.net (Doug C) To: dduperault@aol.com Hello, just thought I would drop you a line or two about "Singer School Sales". I am a Singer dealer as well as a dealer for most major brands of sewing machines and vacuums. We are one of the largest independent dealers in the country.We have been in business many years and are members of the BBB, Chamber of Commerce, and NFIB. We have thousands of satisfied customers nation wide. Also as with any business we have customers we have not been able to satisfy, but we always try to do what we can within reason. Aside from our retail stores we also have a sales organization that travels the country selling legitimate Singer School Machines in factory sealed cartons. The Singer company sells these machines to dealers as school models and they are listed on the Singer dealer wholesale price list as "School". The MSRP ( Manufactures Suggested Retail Price) is set by Singer and the MSRP on the machine we advertise is $429.99. The machine we advertise will do every funtion listed in our ad and our salespeople are more than happy to show you. We also allow you to sew on the machines yourself. We have other models available at our sales just as a car dealer has other cars available at their lot when they run an ad. We provide a toll free help line and free replacement for 1 full year if you have a problem. All customers receipts state No Refunds Exchanges Only. If a customer asks we tell them not to buy a machine if they are not sure they want it. All our customers who put a machine on layaway are given a layaway agreement that they sign that states No Refunds On Layaways. We will exchange or provide replacement product if a customes wants to discontinue their layaway. In any business you will find some crooks who try to take advantage of people. I assume you have either been ripped off or you are a dealer who does not like competition. There are also people who do not have any dealers in their town and we provide them with an oppurtunity to purchase a machine. Another positve influence we have on the sewing machine market is that with the larger volume of machines Singer produces the wholesale prices go down for all the dealers, not just us. If anyone who reads this has a machine you have purchased elsewhere and feel you are not receiving the assistance you need or are having a warranty problem feel free to call us at 800-338-5672. Thank you for letting me share my thoughts and I appreciate you posting this letter. Doug Carpenter singer@myriad.net
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